ENBD ‘How To’ Case Study

A case study that reflects upon the business solution provided to Emirates NBD to tackle the problem of a varied set of enquiries from an extensive customer base. ‘How To’ videos are a series of videos created on a regular basis to cater to all the FAQ’s raised by the customers. They are a step-by-step walk through any and every process related to the offerings, thereby making the customer’s lives and banking experience that much simpler.